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DELIVERY AND RETURN

You will find here all the information concerning the delivery and the return of your order on our site!

Need help, have a question ? contact @ almalua.com

Your orders are prepared and shipped with a lot of love by the Alma lua team, from Monday to Thursday. You will be notified by e-mail of the shipment and proper delivery of your package.

Have you received your order but the product or size is not suitable? No stress, you have 30 days from the date of receipt of the package to return the affected products to us.

You can make a return request to shop@almalua.com indicating your order number and the reason for the return so that we can better process your feedback (also to better understand what was wrong, and keep improving!).

For returns (excluding Sales, Special Prices and Private Sales) from mainland France (Corsica included), the Alma lua team will then send you a Colissimo voucher to return the item to us at our expense.

For other returns (Sales, Special Prices, Private Sales and any item from abroad), the shipment is then done at your expense. After contacting Alma Lua, you can return the item (s) ordered by sending them to us at the following address:

64200, Biarritz

In case of doubt, we are available by email at shop @ almalua.com